Operational Regulations

Note: “Website” refers to the websites of the Institute for International Education Vietnam (IIEVN), such as IIEVN and any affiliated pages related to IIEVN’s products and services.

The Website reserves the right to modify, amend, add, or remove any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on the Website without prior notice. Please check these terms regularly for updates. Continued use of the Website after the posting of changes to the Terms and Conditions means that you accept those changes.
https://iievn.edu.vn is the Website providing information about courses represented by IIEVN in Vietnam.

1. General Principles

The e-commerce website is operated by the Institute for International Education Vietnam (IIE).

All products and services transacted on the Website fully comply with applicable laws and are not among prohibited business or advertising categories as prescribed by law.

Course purchase activities on the Website are conducted in a transparent manner to ensure the rights of service users.

2. General Provisions

Website Domain Name:
The Website https://iievn.edu.vn/ is developed by the Institute for International Education Vietnam (IIEVN) with the domain name: https://iievn.edu.vn/ (hereinafter referred to as “Website”).
Definitions:
– Buyer: A business, organization, or individual seeking information about products or services posted on https://iievn.edu.vn/. Buyers may or may not need to register an account on the Website.

– Member: A business, organization, or individual participating in the purchase of products or services on the Website.
– Registered Member: A person who has provided initial personal information, officially recognized by the Website’s management board, and allowed to use the services provided by the Website https://iievn.edu.vn/.
– The contents of these Regulations comply with the current laws of Vietnam. Members participating in the Website must understand their legal responsibilities and commit to complying with these Regulations.

3. Customer Information Privacy Policy

3.1. Purpose of Collecting Personal Information

Việc thu thập dữ liệu trên website bao gồm:

The data collected on the Website includes:

  • Full name

  • Email

  • Phone number

  • Address

Purpose: To contact and confirm course registrations on the Website to ensure customer benefits.

Customers are responsible for securing their username, password, and email account, and for all activities conducted under their account. Customers must promptly notify IIEVN of any unauthorized use, abuse, or security breaches for appropriate action.

3.2. Scope of Information Use

IIEVN may use customer information to:

  • Provide related services.

  • Send notifications about information exchanges between the customer and IIEVN.

  • Prevent account misuse or fraudulent activities.

  • Contact and resolve issues with customers in special cases.

  • Provide customer information to competent authorities such as the Procuracy, Court, or Police when required by law.

3.3. Information Retention Period

IIEVN will store customer-provided personal information in our internal system during the service provision period or until the collection purpose is fulfilled or upon customer request for deletion.

3.4. Authorized Access

Personal information on the Website may be accessed by:

  • Website administrators.

  • The customer who owns the information.

  • Competent Vietnamese legal authorities (upon request).

3.5. Information Collection & Management Contact

Institute for International Education Vietnam (IIEVN)

Address: 102 Nguyen Phuc Nguyen, Kim Long Ward, Hue City, Vietnam

Phone: 077 457 2930

Email: iievnoffice@iievn.edu.vn

3.6. Access and Edit Rights

Customers can access and edit personal data via the account section on the Website (instructions to be provided by the web developer) or by contacting IIEVN via hotline 077 457 2930

4. Complaint Resolution Process

IIEVN is responsible for receiving and resolving complaints related to transactions on https://iievn.edu.vn/.

Complaint Contact:

If disputes cannot be resolved through negotiation, either party has the right to request competent legal authorities to ensure the lawful interests of both sides.

5. Payment Process

To provide the best learning experience, IIEVN supports two payment methods:

5.1. Bank Transfer

After successful registration via the Website or fanpage, learners transfer the full payment to:

  • Bank: ……………

  • Account number: ……………

  • Account name: ……………

  • Transfer details: ……………

5.2. Direct Payment

Learners pay directly at IIEVN’s office: 102 Nguyen Phuc Nguyen, Huong Long Ward, Phu Xuan District, Hue City, Vietnam

5.3. Transaction Safety

  • Buyers should not disclose payment details via email or other means.

  • Any interference with the system, alteration of data, or spreading of harmful code is strictly prohibited.

  • All transactions are confidential unless disclosure is required by law.

6. Prohibited Uses and Information Management

Members must not use the Website for illegal, fraudulent, threatening, or harmful purposes, including spreading viruses or manipulating the market.

Members may not modify, copy, distribute, or create derivative works from the Website’s services without written consent.

Actions damaging the Website’s reputation, including spreading false information, are prohibited.

7. Technical Error Responsibility

IIEVN commits to maintaining system stability. If technical issues occur due to IIEVN’s fault, corrective measures will be taken promptly.

IIEVN is not responsible for issues arising from errors beyond its control, such as internet disruptions or force majeure events.

8. Website Management Rights and Obligations

8.1. Rights

  • Provide services once members fulfill all required conditions.

  • Refuse or terminate services for violations, false information, or unlawful activities.

  • Terminate inactive accounts after three (03) months.

  • Maintain intellectual property rights over all Website content.

  • Adjust service pricing and payment methods with one (01) month’s notice.

8.2. Obligations

  • Maintain normal operations and fix errors promptly.

  • Not liable for damages caused by force majeure events.

9. Member Rights and Obligations

9.1. Rights

  • Access and register for courses on https://iievn.edu.vn/

  • Receive guidance from Website staff

  • Provide feedback on Website services

9.2. Obligations

  • Maintain account security.

  • Notify the Website of any unauthorized access.

  • Ensure the accuracy of provided information.

10. Terms of Application

These Regulations take effect from the date of issuance. IIEVN may amend them by posting updates on the Website. Continued use of the services means acceptance of the revised Regulations.

11. Commitment Clause
Any customer or partner using https://iievn.edu.vn/ for online course transactions is deemed to have accepted these Regulations.

Customer Service Contact:

Hãy bắt đầu học tập cùng Viện Giáo dục Quốc tế Việt Nam ngay hôm nay!